Corona Virus/Covid-19 Updates

Passages is operating with limited services available; no in-person meetings or walk-ins at this time. For phone counseling and inquiries on local services and resources call Information & Assistance at 530-898-5923 or 800-822-0109. For those currently enrolled in the Home Delivered Meal program, services are still in effect.

COVID-19 Scams 
 Here are a few of the schemes: 
  •  Scammers are approaching residents of senior housing and assisted living facilities about “opportunities” for COVID-19 testing
  •  Beneficiaries are receiving robocalls about "special virus kits" and being asked for their Medicare number to send a "free" test
  •  Health care agencies are receiving scam emails offering COVID-19 testing services that can be ordered through a telehealth provider
  •  Online services offer a free vaccine in exchange for Medicare #
  •  Fraudulent emails claiming to be from the Centers for Disease Control or other experts offering information on the virus 
  •  Cybersecurity scammers send a link which implants PC ransomware​


25 Main Street, Suite 202
Chico, CA 95929

Tel: 800-822-0109

Tel: 530-898-5923

Fax: 530-898-4870

For a frequent update on COVID and related Medicare rights info, please visit California Health Advocates

HICAP – What we do

Chico/Paradise: 530-898-6716 

All other areas: 1-800-434-0222

Medicare Counseling and so much more…

The Health Insurance Counseling and Advocacy Program (HICAP) is a free service of PASSAGES that helps people with Medicare issues regardless of age. Maintained by state registered, trained staff counselors and volunteers, this critical program provides hands-on objective information and problem resolution in relation to: Medicare, Medicare Advantage plans, and supplemental plans such as Medigap, prescription drug plans, government assistance programs, and long-term care insurance. Our Medicare counselors can help you:

♦ Understand Medicare, or resolve problems with benefits.

♦ Compare Medicare supplemental insurance or health plans.

♦ Explore long term care (LTC) options and evaluate LTC policies.

♦ Compare Part D drug plans and other prescription drug resources.

♦ Find out about government programs that reduce your medical costs.

HICAP is also available for presentations and workshops regarding how to make the most of it. Give our community outreach specialist a call to schedule a time to come and speak to your group or your organization. We invite you to explore our website and learn more about Medicare and other services of PASSAGES. Our hours of operation are Monday through Friday from 9:00 a.m. to 4:00 p.m. To schedule an appointment with one of our state registered counselors, please call:

Chico/Paradise: 530-898-6716 – All other areas: 1-800-434-0222

HICAP is part of a state and national network of Medicare counseling programs. Nationally known as SHIP (State Health Insurance assistance Program), we are funded by grants from the California Department of Aging and the Centers for Medicare & Medicaid Services.

This project was supported, in part by grant number 90SAPG0052-01-00 from the U.S. Administration for Community Living, Department of Health and Human Services, Washington, D.C. 20201. Grantees undertaking projects under government sponsorship are encouraged to express freely their findings and conclusions. Points of view or opinions do not, therefore, necessarily represent official Administration for Community Living policy.

Join the National Council on Aging (NCOA) for its webinar, Answering the FAQs about Medicare.  The webinar will address frequently asked questions NCOA receives via its consumer site, My Medicare Matters.

The webinar is designed for persons who counsel or care for those with Medicare, whether professionally or personally, as well as those aging into Medicare who may want to know more about their coverage options.  The webinar will takes a look at common concerns, and how to find answers to some not-so-common questions.


  • Inquiries about Medicare enrollment, including when it may be appropriate to delay enrollment (and how to avoid penalties later)
  • Coverage issues, such as vaccinations, second opinions, and what therapies may be available for those who are homebound
  • Getting help with Medicare costs

Information contained in HICAP’s web pages may be linked to other web sites, such as California Health Advocates (CHA), an organization of which this HICAP is a member.

Medicare Counseling