What We Do

Health Insurance Counseling & Advocacy Program

The Health Insurance Counseling and Advocacy Program (HICAP) is a free service of PASSAGES that helps people with Medicare issues regardless of age. Maintained by state registered, trained staff counselors and volunteers, this critical program provides hands-on objective information and problem resolution in relation to: Medicare, Medicare Advantage plans, and supplemental plans such as Medigap, prescription drug plans, government assistance programs, and long-term care insurance. Our Medicare counselors can help you:

  • Understand Medicare, or resolve problems with benefits.
  • Compare Medicare supplemental insurance or health plans.
  • Explore long term care (LTC) options and evaluate LTC policies.
  • Compare Part D drug plans and other prescription drug resources.
  • Find out about government programs that reduce your medical costs.

HICAP is also available for presentations and workshops regarding how to make the most of it. Give our community outreach specialist a call to schedule a time to come and speak to your group or your organization. We invite you to explore our website and learn more about Medicare and other services of PASSAGES. Our hours of operation are Monday through Friday from 9:00 a.m. to 4:00 p.m. To schedule an appointment with one of our state registered counselors, please call:

Chico/Paradise: 530-898-6716

All other areas: 1-800-434-0222

“HICAP Counseling Services are provided by trained volunteer counselors who are registered by the California Department of Aging and, who are acting in good faith to provide information about health insurance policies and benefits to you, the client. This information shall not be construed to be legal advice, and the Volunteer HICAP Counselor is generally not liable for acts and omissions in providing counseling to recipients of this service.” (Welfare and Institutions Code, Section 9785 (c) (Chapter 869, Statutes of 1990).