Corona Virus/Covid-19 Updates

Passages is operating with limited services available; no in-person meetings or walk-ins at this time. For phone counseling and inquiries on local services and resources call Information & Assistance at 530-898-5923 or 800-822-0109. For those currently enrolled in the Home Delivered Meal program, services are still in effect.

COVID-19 Scams 
 Here are a few of the schemes: 
  •  Scammers are approaching residents of senior housing and assisted living facilities about “opportunities” for COVID-19 testing
  •  Beneficiaries are receiving robocalls about "special virus kits" and being asked for their Medicare number to send a "free" test
  •  Health care agencies are receiving scam emails offering COVID-19 testing services that can be ordered through a telehealth provider
  •  Online services offer a free vaccine in exchange for Medicare #
  •  Fraudulent emails claiming to be from the Centers for Disease Control or other experts offering information on the virus 
  •  Cybersecurity scammers send a link which implants PC ransomware​


25 Main Street, Suite 202
Chico, CA 95929

Tel: 800-822-0109

Tel: 530-898-5923

Fax: 530-898-4870


PASSAGES’ long-term care ombudsman is responsible for advocating, maintaining, and improving the quality of life for the residents of nursing homes and residential care facilities. The primary mission of the program is to investigate and resolve the complaints and concerns of these residents, preserving their rights and dignity as they live out the remainder of their years.

Anytime residents of nursing homes and residential care facilities feel that they are not adequately involved in treatment decisions, provided a sanitary or safe environment, experience neglectful or abusive treatment, or have any other disputes with their providers, our professional staff will work to investigate and amicably resolve these disputes.

For more information, call 530-898-5923 or e-mail

​For a list of facilities, click below: